TERMS AND CONDITIONS
USE OF THE WEBSITE
This website is owned and operated by The Corbridge Larder Ltd ("we," "us" or "our"). 
 
By accessing this website and / or placing an order or requesting a delivery you agree to be bound by the Terms and Conditions set out below. If you do not agree to be bound by these Terms and Conditions you may not use or access this website.
 
References to this website in these terms and conditions apply to this website however you access it, including accessing this website through a version of this website optimised for use on mobile devices.  Whenever you access this website through a mobile-optimised version of this website, the section of these Terms and Conditions entitled "Mobile Access" also applies.
 
Any questions regarding these Terms and Conditions or subsequent issues should be directed to:
 
18 Hill St, Corbridge, Northumberland NE45 5AA.
Tel 01434 632948
Email info@corbridgelarder.co.uk

VAT number: 220544742 - The Corbridge Larder Ltd.
 
Identity of suppler - unless stated to the contrary on this website, the goods and services supplied in accordance with any contract made though this website are supplied by The Corbridge Larder Ltd.
 
General orders / delivery requests placed using this website, along with access to it, is granted strictly in accordance with these Terms and Conditions.
 
Please read these Terms and Conditions carefully and print and keep a copy of them for your reference.
 
These Terms and Conditions apply to your order / delivery request. We may change our Terms and Conditions at any time, so please do not assume that the same terms will apply to future orders/delivery requests. We reserve the right to:
 
Modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website.
 
Change the Terms and Conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the website.
 
The Corbridge Larder Ltd has taken every care in the preparation of the content of this website. However, to the extent permitted by applicable law, The Corbridge Larder Ltd does not represent or warrant the accuracy or reliability of any of the information or content about any goods or services, software or advertisements (together, the "Materials") contained on, distributed through, or linked, downloaded or accessed from this website.
 
To the fullest extent permitted by applicable laws, The Corbridge Larder Ltd. hereby excludes liability for any claims, losses, demands, or damages of any kind whatsoever with respect to the website or the Materials including, without limitation, direct, indirect, incidental, or consequential losses, or damages, whether arising from loss of profits, loss of revenue, loss of data, loss of use or otherwise and whether or not the possibility of such loss has been notified to The Corbridge Larder Ltd. The foregoing will apply whether such claims, loss or damages arise in tort, contract, negligence, under statute or otherwise. However, if you are a consumer your statutory rights are not affected.
 
Linking - certain links in the website will lead to websites which are not under the control of The Corbridge Larder Ltd. When any of these links are activated you will leave this website and The Corbridge Larder Ltd.has no control over and will not accept responsibility, or liability, for any material or service contained on any website which is not under the control of The Corbridge Larder Ltd.nor does the existence of such links represent any endorsement or other acceptance of responsibility or liability by The Corbridge Larder Ltd.for any goods or services provided or available on such sites. Our linking policy is detailed below. 
 
The Corbridge Larder Ltd.makes no representations, or warranties, in respect of any endeavour by it to review the content of websites to which it provides links or anywhere else in the Service, or any of the Materials and accordingly The Corbridge Larder Ltd. accepts no responsibility whatsoever for the accuracy, copyright compliance, legality or decency of any information, material or other content contained in websites listed on the Service or in any Materials nor warrants nor endorses any advertising of third parties carried on the Service nor through the provision of links to that carried on other websites.
 
All information or content transmitted by any functionality made available on this website (including any of the website optimised for use on mobile devices), including online invitations, e-cards, email or send to a friend functionality are the responsibility of you, the sender.  You confirm that by using this service you will not transmit any material which could be considered offensive, obscene or otherwise objectionable.  The Corbridge Larder Ltd. cannot be held liable either directly or indirectly for the content of any such functionality, nor for any loss nor damage of any kind which you may incur as the result of your use of this service.  You hereby agree to indemnify The Corbridge Larder Ltd. for any such loss which may have occurred.
 
If any provision of these disclaimers and exclusions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
 
Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights contact your local authority, Trading Standards Department or Citizens Advice Bureau.
 
Customers may use this website as guest users but are encouraged to register in order to gain full benefit of promotions and offers. The Corbridge Larder Ltd. may decline a registration request at its sole discretion. In using this site customers agree to these Terms and Conditions and agree that:
 
The personal information that you are required to provide when you register as a customer is true, accurate, current and complete in all respects.
 
You will notify us immediately of any changes to the personal information by updating your details on the 'My Account' page on the website or by contacting The Corbridge Larder Ltd. using the contact details outlined above.
 
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
 
To comply with licensing and other legislation some services on this website are only available to those aged 18 years and over.
Contract creation and electronic contracting - The technical steps required to create the contract between you and us are as follows:
 
You place the order for your products on this website by pressing the place order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on this website. Payment for your order will take place at this point.
 
We will send to you an order confirmation email detailing the products you have ordered.
 
Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions below.
 
Non-acceptance of an order may be a result of one of the following:
 
We are unable to obtain authorisation for your payment.
 
A price or product description error is identified.  
 
You do not meet the eligibility to order criteria set out in the main Terms and Conditions.
 
If your order is cancelled in full we will refund you your payment in full, including any associated delivery charges. Should part of your order be cancelled for any reason we will endeavour to send a substitute product of a similar or better nature. Should this not prove to be a satisfactory solution, or that we are unable to provide such a product a refund in full will be offered for that product.
 
The contract will be concluded in English.
 
The details of your specific contract will not be filed by The Corbridge Larder Ltd. If you do require any information regarding orders you have placed with The Corbridge Larder Ltd. please write to us at the address set out above.
 
PRIVACY POLICY
Your privacy is very important to us, that’s why we will never release your personal details to any company outside The Corbridge Larder Ltd. for mailing or marketing purposes. We will treat all your personal information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep your details on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation in place from time to time.
 
However, we would like to keep you up to date with a range of products and services provided by The Corbridge Larder Ltd. This includes news of special events, promotions, product launches and catalogues. When ordering online we will automatically sign you up to receive emails from The Corbridge Larder, you can subsequently unsubscribe should you no longer wish to receive emails. 
 
Please note that you do not have to provide any information to use this website, but if you do choose to shop as a guest user you will not be able to access certain sections or facilities within the site; for example you will not be able to view your order history, nor will you be able to save your personal details. If you do not wish to be sent further information but wish to make full use of this site, please click the relevant box indicating this wish during registration.
 
You have the right to request a copy of any information we hold on you at any time, and to have that information corrected if it is inaccurate. If you wish to view any information you have submitted, please contact
18 Hill St, Corbridge, Northumberland NE45 5AA.
Tel 01434 632948
Email info@corbridgelarder.co.uk.
Nothing in these Terms and Conditions affects your rights under the Data Protection Act 1998.
 
When you shop on this website, we will ask you to input and will collect personal information from you such as your name, email address, billing address, delivery address, telephone number, product selections, credit card, or other payment information, and a password. We may also collect, (and our third-party providers of advertisements and content may collect) information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.
 
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.
 
We confirm that any personal information that you provide to us (or which is available on public registers) and any user information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:
 
• To process your order
• For statistical purposes to improve this website and the service we offer
• To provide you with website content and advertisements.
• To administer this website.
• If you consent, to notify you of products or special offers that may be of interest to you.
 
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, email or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
 
Your personal information may be disclosed to reputable third parties who will help process your order. The Corbridge Larder Ltd. require all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.
 
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and /or user information we are entitled do so.
 
COOKIES
 
Cookies are small bits of text that your web browser software stores on your computer when you visit some websites. The Corbridge Larder Ltd. uses cookies to make it easier to use our site and to allow us to improve the service to you, our customer. A cookie generated by weetons.com allows us, for example, to retrieve your current shopping basket, to recognise you when you visit and to help you navigate around our website.
 
Our cookies do not collect sensitive information such as your name, address or financial details. The cookie simply holds the "key" that, once you've signed in, is associated with this information.
 
Because we rely on cookies to make the shopping experience easier and more tailored to your needs, your browser must be set to accept cookies before you can place an order with us. (You can change the cookie setting in your browser's preferences, usually found in the Edit menu).
 
ONLINE SHOPPING
GENERAL INFORMATION AND PAYMENT SECURITY
Delivery / collection restrictions Collection for orders placed via The Corbridge Larder Web Services is available from selected branches. 
 
We reserve the right to restrict deliveries in certain areas. This includes the right to withdraw our services to individual customers' addresses if you are repeatedly unavailable to take delivery of your shopping at your chosen slot time or in other exceptional circumstances.
 
Delivery and collection arrangements At the point at which you place your order, the full list of available delivery / collection times will be shown. 
 
Goods must be signed for at the delivery address (or upon collection), by you, or by your nominated representative who must be aged 18 or above. 
 
Pursuant to the Licensing Act 2003 it is an offence for any person under the age of 18 to buy, or attempt to buy, intoxicating liquor, or for any person over the age of 18 to buy intoxicating liquor on behalf of any person under the age of 18, subject to a maximum fine on conviction of £1,000.
  
In accepting these Terms and Conditions you agree to provide The Corbridge Larder Ltd. truthful and accurate information and act in accordance with the Licensing Act of 2003.
 
Orders left in areas specified by the customer without a signature will be left at the owners own risks. If no specified area is noted in checkout our couriers will only leave a parcel at a suitable location where a signature has been obtained and a card will be left detailing this. If no signature can be obtained a card will be left requesting the customer to contact our couriers to rearrange the delivery. 
 
General payment provisions - any of the following cards may be used to pay for your shopping: Visa Debit (Delta), Maestro UK, MasterCard, Visa Credit, Solo, American Express.
 
All customers collecting shopping, whether the registered customer or a third party, will be asked to provide a form of identification for the person who is paying for the shopping. The identification must match the cardholder name shown in the payment details on the checkout page. The card itself will not be required.
 
You are entitled to cancel a payment, or have such sums re-credited to your payment card where fraudulent use of your payment card has been made by another person not acting on your behalf.
 
Payment Security Policy 
The Corbridge Larder Ltd. is a valued, trusted, premium food retailer on the high street and online.  We understand your concerns with security and your peace of mind and safety are of the utmost importance to us.
 
The Corbridge Larder Ltd. has secure online ordering facility designed to give you confidence when you use your credit or debit card to shop with us and when you tell us your personal details like your address or phone number.
 
Credit Card Safety - The Corbridge Larder Ltd. online food shopping service uses Secure Sockets Layer (SSL) technology to encrypt your details as they are being transmitted to us.  This prevents anyone from eavesdropping on your shopping session and keeps your card and personal details private.
 
You may store your card details with us, so that you can order from us again without needing to type your details in.  We only ever show you the last four digits of your card number on our public internet site and of course, this information is 'for your eyes only'.
 
If you do not wish to store your card details with us, you can enter these each time you place an order with The Corbridge Larder Ltd. online food shopping service.
 
Your payment details are held in a secure encrypted server which is not accessible from the Internet.  Access to this data is also secured internally within The Corbridge Larder Ltd. and all card numbers are encrypted using a highly secure system that financial and banking institutions rely on, called Triple DES (Data Encryption Standard).  This is widely acknowledged as being a very secure way to hide these details from prying eyes.
 
Once your order is processed, the payment details associated with your order are removed from our files.
 
Verified by Visa and MasterCard® SecureCode™ 
To give you even more confidence in shopping online with weetons.com, we have introduced Verified by Visa and Mastercard® SecureCode™. These services enhance your existing card account security against unauthorised use when you shop with us.
 
To use this service, you must first register with the bank or other organisation that issued your card. To find out more about these services:
 
Visit the Verified by Visa website (Link opens in a new window)
 
Visit the MasterCard® SecureCode™ website (Link opens in a new window)
 
Once you've registered and created your own private password with your bank, you will be automatically prompted at checkout to provide this password each time you make a purchase online.
 
If you are paying for an order with gift vouchers and / or an incentive code and the total of these exceed the estimated cost of your order then Verified by Visa or Mastercard® SecureCode™ authentication may take place for a £1 transaction amount. You will not be charged £1. This happens so that a refund can be made to your card if your actual order cost is less than the gift voucher(s) or your card can be charged if the actual amount of your order exceeds the gift voucher(s) and/or incentive code amount.
 
Errors/Shortages - The Corbridge Larder Ltd. may decline to fulfil any order, including bulk purchase of items on promotion, or included in a special offer.
 
In the event of there being errors or shortages, these should be brought to the attention of The Corbridge Larder Ltd.(using the contact details above) no later than seven days after the delivery, or collection.
 
General Pricing Policy - Prices quoted are always estimated for a variety of reasons listed below, but you will always be charged the in-store price on the day of delivery or collection. You have the right to return any product with the driver or directly to the branch if you have any issues with price(s) charged and we will refund the amount that you have been charged for that product.
 
Prices and the availability of special offers may vary for future dated deliveries and collections.
 
All special offer discounts will be deducted in-store.
 
The unit price for products that are weighed and displayed on the site are calculated on drained weight where applicable.
Weighed items such as fruit may vary in weight from that ordered.
 
Where an item is unavailable and you have indicated that you will accept substitutions, an alternative will be supplied that may affect the price that you pay. If we substitute an item with a more expensive one, you’ll only pay the lower of the two prices (if the item we are substituting was of a fixed weight and therefore has a known price). Upon delivery or collection you will be made aware of unavailable items and their substitutes. You have the right to reject any substitutes offered and we will refund the amount that you have been charged for that product.
 
Where the only stock available of a product line is reduced in price in branch, the product will be supplied but at zero price.
 
The prices stated on the site are inclusive of any VAT payable.
 
Cancellation rights - Please note that you are entitled to cancel this contract if you so wish, provided that you exercise your right no longer than eight working days after the day on which you receive the goods or services.
 
Please note that your right to return products does not apply to goods made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
 
If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.
 
Notice of such cancellation must be given in writing to The Corbridge Larder Ltd. details as provided above.
DELIVERING SHOPPING
Free delivery applies to selected postcodes only. A minimum spend on online groceries for £60 applies.
 
Charges for the service - Delivery and collection (where available) is currently free. You will not be charged for your shopping to be picked, packed and delivered. Collection from a participating The Corbridge Larder Ltd. branch is also free.
 
We reserve the right to amend our charges and minimum spend requirements, which are clearly defined during the checkout process.
 
Payment - if you have booked a The Corbridge Larder Ltd. order for collection you will be charged at the online check out. If you have booked a delivery and invalid card details have been entered on the checkout page The Corbridge Larder Ltd. will contact you to request payment details over the telephone before delivery can be made.
 
Once an order has been placed we are unable to amend the order, however we can add extra items; in order to do this you must contact The Corbridge Larder Ltd. on the above details prior to the order being packed. 
 
Specific exclusions - some items that are available in branch will not be available on the weetons.com e-commerce site. These may include hot foods, greetings cards and self-selection items (eg sweets, cheeses, olives, salads). Other items may be excluded at various times.
 
Any refunds for unwanted returned items will be made after the goods have been returned.
 
Please contact The Corbridge Larder Ltd. with any queries.
 
The Corbridge Larder Ltd. guarantees and returns. Customer are covered by our quality guarantee on every product. Should the customer not be entirely satisfied, The Corbridge Larder Ltd. will refund and/or replace any item subject to due compliance by the customer with these Terms and Conditions. Please contact The Corbridge Larder Ltd. with any queries.
 
Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights contact your local authority, Trading Standards Department or Citizens Advice Bureau.
 
Any refunds for unwanted substitutions or returned items will be made after the goods have been returned.
 
Images are provided to help recognise products. Due to packaging redesign and improvements these may not reflect exactly the pack you receive.
 
LINKING POLICY
Links to other websites - The Corbridge Larder Ltd. may include links to websites that provide relevant and useful information for people interested in food and drink. We do not link to individual personal websites and will not knowingly provide links to sites that contain illegal, offensive or misleading information.
 
Wherever possible we aim to link to UK-based websites to ensure information is appropriate and relevant to our customers, and will only link to non-UK based websites when no equivalent website exists in the UK or if the information is directly pertinent to our users.
 
Links will be provided at the discretion of The Corbridge Larder Ltd. Although we endeavour to check sites for high quality, accurate and appropriate information, The Corbridge Larder Ltd. will accept no responsibility or liability for any material or service contained on any web site which is not under the control of The Corbridge Larder Ltd. nor does the existence of such links represent any endorsement or other acceptance of responsibility or liability by The Corbridge Larder Ltd. for any goods or services provided or available on such sites.