We’re passionate about the service we offer and that includes our approach to security.  Maintaining your privacy is a priority which is why we use Sage Pay (formerly Protx), a third party payment specialist.  They’re the largest independent payment processor in the UK and are compliant to the highest level in payment card industry data security standards (PCI DSS).  So you can be assured that all the information you enter is safe and secure.

We won’t capture or store your card details and once you have entered your card number into a payment page securely hosted by Sage Pay, all sensitive data is encrypted and sent to the banks for processing.

Once your transaction has been submitted, you will be automatically redirected back to our site where you will receive a confirmation regarding your order.

Through Sage Pay, we have also enabled 3D Secure (Verified by Visa and SecureCode by MasterCard).  This is an additional check to confirm no one but you is using your card.  This box will appear and ask you to enter a selection of characters from your password e.g. first, third and fifth character.  So don’t be alarmed if this additional check appears.

For more information about Sage Pay click here

Postage & Packing

Any mainland UK order - £6.95 (inclusive of VAT).

Non-mainland UK destinations and Northern Ireland please contact us for more information.

Delivery

All Internet orders are sent by courier. We aim to deliver your order within 7 working days of receipt of your order (normally sooner). If for any reason, we were unable to respect this time scale, we will contact and inform you of the situation. We will also contact you if we are unable to deliver your chosen product(s) within this time.

On receipt of delivery, please ensure that all goods are checked. However, if you do not have the possibility to check the goods upon arrival, please ensure that the mention “unchecked” is added next to your signature on acknowledgement of goods. If the above is not carried out, The Corbridge Larder can take no responsibility for any goods found broken, subsequently.

Important hampers containing perishables must be unpacked upon receipt, we are not responsible for liable for failure to deliver or delays in delivery.

Returns Policy

We endeavour to ensure that your order is packed and handled carefully, however if you do receive damaged or broken goods, please contact us within 2 working days to arrange replacement or a refund for the products concerned. We will not refund broken items unless you have followed the delivery process above.

Cancellation Policy

You can cancel your order by contacting us directly. A standard fee of 20% of the order amount will be charged to cover the administration costs occurred by The Corbridge Larder Ltd.